Privacy Policy

Effective Date: May 22, 2026

Vittaxi ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, services, and WhatsApp-based communication tools, including the website hosted at wp.vittaxi.com.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, and similar details.
• Communication data: WhatsApp messages, message metadata, delivery status, read receipts, and conversation history.
• Business and service data: booking details, reservation references, customer support requests, and operational notes.
• Technical data: IP address, browser type, device information, operating system, log data, and usage data.
• Cookies and similar technologies: information collected through cookies, analytics tools, and related technologies.

2. How We Collect Information

We collect information in the following ways:

• Directly from you when you contact us, submit a form, or communicate with us via WhatsApp or other channels.
• Automatically when you use our website or services.
• From third parties, such as WhatsApp/Meta platforms, service providers, or business partners when applicable.

3. How We Use Information

We may use your information to:

• Provide and operate our services.
• Send and receive WhatsApp messages and related notifications.
• Process bookings, requests, support inquiries, and operational communications.
• Improve our services, workflows, security, and user experience.
• Monitor message delivery, status updates, and system performance.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our policies.

4. How We Share Information

We may share your information only as needed and only for legitimate business purposes, including:

• Service providers: vendors that help us host, operate, secure, analyze, or support our services.
• WhatsApp/Meta: when necessary to deliver messages, receive webhook events, or support WhatsApp Business functionality.
• Business partners or internal teams: when required to fulfill a service request or coordinate operations.
• Legal and compliance purposes: where required by law, regulation, court order, or governmental request.

We do not sell your personal information in exchange for money. If this changes, we will update this Privacy Policy and provide any required notices or opt-out mechanisms.

5. WhatsApp Communications

If you communicate with us through WhatsApp, we may receive and process message content, metadata, phone numbers, timestamps, delivery information, and related interaction data. We use this information to respond to you, deliver operational notifications, and maintain communication history for service purposes.

WhatsApp/Meta may also process information according to its own terms and privacy practices. We recommend reviewing Meta's privacy policies and WhatsApp terms for more information about how they handle your data.

6. Cookies and Analytics

We may use cookies and similar technologies to understand website usage, improve performance, remember preferences, and maintain security. We may also use analytics tools to measure traffic and usage patterns.

You can control cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary based on the type of data and the context in which it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in countries other than your own, including countries where our service providers or infrastructure are located. Where required, we take steps to help protect personal information in connection with such transfers.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used and shared.

To exercise your rights, contact us at info@vittaxi.com. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, if necessary, delete the information.

12. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and post the updated version on this page. Your continued use of our services after any update means you acknowledge the revised policy.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@vittaxi.com